Privacy Policy
White Peacock Care Ltd
Privacy Policy
Last Updated: September 2026
Introduction
White Peacock Care Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. [gov.uk]
Who We Are
White Peacock Care Ltd is a provider of domiciliary care and support services.
Data Controller: White Peacock Care Ltd
Registered Office: Butterfield Care Hub, 2 North Road, Bourne, Lincolnshire, PE10 9AP
Email: [Insert Email Address]
Telephone: 01778 219639
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Address
- Telephone number
- Email address
- Information provided through enquiry forms
- Information provided when requesting care services
- Information submitted when applying for employment
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visits
- Website usage data through cookies and analytics tools
How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Assess and provide care services
- Communicate with service users, families, and professionals
- Manage recruitment and employment applications
- Improve our website and services
- Meet legal and regulatory obligations
- Protect the safety and wellbeing of service users and staff
We will only process your data where we have a lawful basis to do so under UK GDPR. [gov.uk]
Special Category Data
As a care provider, we may process sensitive personal information relating to health, medical conditions, care needs, and other information necessary to provide safe and effective care.
Such information is only collected and processed where required for the provision of care services, safeguarding, legal obligations, or with your explicit consent where appropriate. UK data protection law provides additional protections for health information and other special category data. [gov.uk]
Sharing Your Information
We may share personal information with:
- Local authorities
- NHS organisations
- GPs and healthcare professionals
- Regulatory bodies, including the Care Quality Commission (CQC)
- Safeguarding authorities
- Professional advisers
- IT and service providers supporting our business
We only share information where it is lawful, necessary, and proportionate to do so.
We do not sell personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Alteration
- Disclosure
- Destruction
Access to personal data is restricted to authorised individuals who require it for legitimate business purposes.
How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, safeguarding, employment, and contractual requirements.
Retention periods are reviewed regularly and information is securely deleted or destroyed when no longer required.
Your Rights
Under UK data protection legislation, you have the right to:
- Be informed about how your information is used
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Restrict processing in certain circumstances
- Object to processing in certain circumstances
- Request transfer of your data where applicable
- Withdraw consent where processing relies on consent
These rights are subject to certain legal exemptions. [gov.uk]
To exercise any of these rights, please contact us using the details provided above.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Ensure website functionality
- Analyse website traffic
- Improve website performance
You can control cookies through your browser settings.
For further information, please see our Cookie Policy.
Recruitment
If you apply for a position with White Peacock Care, we will process your personal information for recruitment purposes, including:
- Reviewing applications
- Conducting interviews
- Obtaining references
- Carrying out background checks where lawful and appropriate
If your application is unsuccessful, we will retain information only for as long as necessary for recruitment and legal purposes.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
White Peacock Care Ltd
Butterfield Care Hub, 2 North Road, Bourne, Lincolnshire, PE10 9AP
whitepeacockcare.team@nhs.net
01778 219639