01778 219639

White Peacock Care Ltd

Registered Office and Service Location:
2 North Road
Bourne
Lincolnshire
PE10 9AP

Regulated Activity:
Personal Care

Nominated Individual:
Victoria Bull

Registered Manager:
Victoria Bull

Statement of Purpose Review Date:
September 2026

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1. Aims and Objectives

White Peacock Care Ltd is committed to providing high-quality, person-centred care and support that enables people to remain safe, independent, and comfortable in their own homes.

Our objectives are to:

  • Deliver safe, effective, compassionate and responsive care.

  • Promote independence, dignity, choice and respect.

  • Support people to achieve their personal outcomes and goals.

  • Ensure individuals are involved in decisions about their care.

  • Protect people from abuse, neglect and discrimination.

  • Continuously improve our services through quality monitoring, feedback and staff development.

  • Meet and exceed the requirements of the Health and Social Care Act 2008 and relevant CQC regulations.

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2. Our Services

White Peacock Care Ltd provides personal care and support to adults living in their own homes.

Services may include:

  • Assistance with personal hygiene and bathing.

  • Support with dressing and grooming.

  • Assistance with toileting and continence care.

  • Medication support.

  • Assistance with eating and drinking.

  • Mobility support and transfers.

  • Support with daily living activities.

  • Companionship and emotional support.

  • Overnight and waking night support.

  • End-of-life and palliative care support.

  • Dementia care.

  • Support for individuals with physical disabilities and long-term health conditions.

Services are tailored to meet each person's assessed needs, preferences, wishes and outcomes.

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3. Service User Group

White Peacock Care Ltd provides services to:

  • Adults aged 18 years and over.

  • Older people.

  • Adults with physical disabilities.

  • Adults living with dementia.

  • Adults with sensory impairments.

  • Adults with long-term health conditions.

  • Adults requiring support following illness, injury or hospital discharge.

  • Adults requiring end-of-life care.

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4. Philosophy of Care

Our philosophy is centred on providing compassionate, person-led care that respects the individuality of every person we support.

We believe that everyone has the right to:

  • Be treated with dignity and respect.

  • Maintain independence wherever possible.

  • Exercise choice and control over their lives.

  • Receive safe, high-quality care.

  • Be supported without discrimination.

  • Maintain relationships with family, friends and their local community.

We strive to create a culture where people feel valued, listened to and empowered.

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5. Registered Provider Details

Provider Name:
White Peacock Care Ltd

Address:
2 North Road
Bourne
Lincolnshire
PE10 9AP

Regulated Activity:
Personal Care

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6. Nominated Individual

Name: Victoria Bull

The Nominated Individual is responsible for supervising the management of the regulated activity on behalf of the provider and ensuring compliance with relevant legislation and CQC requirements.

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7. Registered Manager

Name: Victoria Bull

The Registered Manager is responsible for the day-to-day management of the service, quality assurance, safeguarding, staff management and ensuring the service operates in accordance with CQC regulations and best practice guidance.

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8. Staffing

White Peacock Care Ltd employs suitably qualified, trained and competent staff who are recruited through robust recruitment processes, including:

  • Enhanced Disclosure and Barring Service (DBS) checks.

  • Employment references.

  • Right-to-work checks.

  • Appropriate induction and training.

  • Ongoing supervision and appraisal.

Staff receive training relevant to their roles, including safeguarding, medication administration, moving and handling, infection prevention and control, and person-centred care.

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9. Quality Assurance

We continually monitor and improve the quality of our service through:

  • Care plan reviews.

  • Service user feedback.

  • Family and representative feedback.

  • Staff supervision and appraisal.

  • Quality audits.

  • Incident and accident monitoring.

  • Complaints analysis.

  • Regulatory compliance monitoring.

Feedback is welcomed and used to drive continual improvement.

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10. Safeguarding

White Peacock Care Ltd is committed to safeguarding and promoting the welfare of vulnerable adults.

We maintain robust safeguarding procedures and ensure all staff understand their responsibilities to identify, report and respond to concerns promptly and appropriately.

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11. Complaints

We encourage people to raise concerns if they are unhappy with any aspect of the service.

Complaints are investigated fairly, openly and promptly. Information on how to make a complaint is provided to all service users and representatives.

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12. Equality, Diversity and Inclusion

White Peacock Care Ltd is committed to promoting equality, diversity and inclusion. We provide care without discrimination and respect people's:

  • Age

  • Disability

  • Gender

  • Race

  • Religion or belief

  • Sexual orientation

  • Marital or civil partnership status

Care is tailored to individual cultural, religious and personal preferences.

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13. Contact Details

White Peacock Care Ltd
2 North Road
Bourne
Lincolnshire
PE10 9AP

Nominated Individual: Victoria Bull
Registered Manager: Victoria Bull