Statement of Purpose
Age Care Advice are a Domiciliary Care Company aiming to provide:
- Support
- Care Coordination
- Companionship
- Personal Care
to service users in their own homes.
We are committed in keeping our customers at the heart of everything we do; advocating tirelessly, asking questions and challenging the status quo to ensure proactive and responsive care to consistently exceed our customers’ expectations.
Aims and Objectives
Our aim is to consistently provide an outstanding level of care to all people using our service, which is reflected through their exceptional quality of life.
At Age Care Advice we aim to deliver our services in a way that respects the wishes, feelings and preferences of our service users whilst upholding their rights and dignity. We will do this by supporting service users to be fully involved in creating their own care plans and by matching their needs with appropriate staff and resources.
It is important to us that we always aim to ensure that the services we provide safeguard and promote the health, independence, welfare and quality of life to our service users.
We aim to continuously review and improve the quality of our service, to be proactive, innovative and creative and to learn when things go wrong.
STAFF
To provide appropriately trained staff to support service users in achieving an optimum state of health and well-being
COMMUNITY
To provide a service that supports service users to be fully involved in society and the local community
FULFILMENT
To provide a service that recognises the need for personal fulfilment and supports service users in engaging in hobbies and activities that they enjoy
RESPONSIBLE
To provide a service that is well managed and listens to and acts upon feedback from service users
RIGHTS
To provide a service that recognizes the importance of people’s rights and accepts the rights of individuals to participate in care or refuse care or take risks
RESPECT
To provide a service that respects the privacy, dignity, needs and beliefs of service users, carers and colleagues
EQUALITY
To provide a service that respects service users, carers and colleagues’ values in relation to religion, culture, race, ethnicity, sexuality, sexual orientation, politics, disability or impairment
NON-JUDGEMENTAL
To provide a service that is caring and non-judgemental and respects the circumstances, feelings, priorities and rights of service users
RELATIONSHIPS
To provide a service that supports service users to maintain friendship and family links
CONFIDENTIALITY
To provide a service that treats service user information in a confidential manner and is GDPR compliant
Details of Registered Provider, Nominated Person and Registered Manager
Registered Provider:
Name: Age Care Advice
Address: Butterfield Care Hub, North Road, Bourne, PE10 9AP
Registered Manager and Nominated Person:
Name: Victoria Bull
Address: Butterfield Care Hub, North Road, Bourne, PE10 9AP
